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A TYPICAL ENCOUNTER . . .

>> Monday, December 15, 2008

Funny conversation I had with a customer at work today:

Me: "Hi there, can I help you find something?"

Customer: "Yes, I'm actually looking for that book that was on the TV the other day."

Me: "Do you know the title?"

Customer: "No, but it had a white background and I think it was a paperback."

Me: "Do you happen to remember the name of the author?"

Customer: "No, but it was on that show."

Me: "What show?"

Customer: "You know, that news-type show that comes on at night"

Me: "Hmmm, do you remember what it was about?"

Customer: "The show?"

Me: "No, the book"

Customer: "No, but I remember thinking it might be something my husband would want."

Me: "Was it fiction or non-fiction?"

Customer: "I'm not really sure but it definitely had a white background."

Me: "And you said it was on TV the other night?"

Customer: "Yes, but it may have been a repeat"

Me: "Hmmm, well I'm not too sure then as we do have a lot of books in the store, but how about I help you pick out some other titles your husband might be interested in? What types of books does he usually like to read?"

Customer: "I'm not really sure, but I know he usually likes the books they mention."

Me: "Who mentions?"

Customer: "The person on that show"

Me: "What's the name of the show?"

Customer: "I'm not sure"

Me: " . . . How about a gift card?"

2 comments:

Franciska December 16, 2008 at 9:14 PM  

Well Suzanne, did you forget that we as customer service clerks in the retail industry are supposed to be psychic?? If you're not, then I suggest going into a different field! (heeheeheee)

Kim December 18, 2008 at 11:00 PM  

LOL! How do you keep your paitence?

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